Payment failed

GramT

I've been trying for 2 days to buy a booster or gold or anything. It keeps saying payment was unsucessful and I was not charged. I have not changed any of my payment methods and I use paypal.

kiara_wael

Hi and welcome to the King Community

All purchases and transactions in your games and apps are made with the account you have on your device or platform.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

GramT

I switched payments and it seems to work now. Don't know what was wrong but so far, so good. Thanks for the suggestions!

shshsh2w2

https://community.king.com/en/candy-crush-saga/discussion/357558/payment-failed

have you spoken to paypal about what's going on? have you researched what could be causing the issue?

kiara_wael

Hi and welcome to the King Community

All purchases and transactions in your games and apps are made with the account you have on your device or platform.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

GramT

I went into my pay info and I still isn't working. I'll check again with Paypal.

GramT

I switched payments and it seems to work now. Don't know what was wrong but so far, so good. Thanks for the suggestions!