Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Profil pictures
Best Answers
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Hi and welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
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Hello Pam, do you play through Facebook? If you do the issue of spinning/missing avatars is a very old issue that is supposedly being looked at. In my experience the issue has got nothing to do with internet issues, or your game connection as the game plays just fine with the blank avatar. In my case the issue resolved itself after a couple of days. Just make sure that your app is up to date and keep your cache/browser history cleared.
Answers
-
Hi and welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
-
Hello Pam, do you play through Facebook? If you do the issue of spinning/missing avatars is a very old issue that is supposedly being looked at. In my experience the issue has got nothing to do with internet issues, or your game connection as the game plays just fine with the blank avatar. In my case the issue resolved itself after a couple of days. Just make sure that your app is up to date and keep your cache/browser history cleared.
