In app purchase of gold bars failed

spunch1975

I have an Android version 4.19.133 (mobile phone).

3 times today I purchased a pack to play on but did not get the bars to do so - I was credited the boosters that went with the pack but nit the bars and game froze up requiring restart.(charged 3.15 CA times 3)

spunch1975

Okay so I double checked the pack that I purchased - was the holiday pack for 2.79 and just noticed that it doesn't include bars - I do feel like a dope haha

spunch1975

Okay so I double checked the pack that I purchased - was the holiday pack for 2.79 and just noticed that it doesn't include bars - I do feel like a dope haha

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/358717/in-app-purchase-of-gold-bars-failed

Hi and Welcome to the King Community

Sorry for the inconvenience. Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE

Or Please email Player Support about this so they can investigate this.

If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.