"not connected to the internet" Candy Crush and Candy Crush Soda

stark01

For the past week or more, I am told that I am "not connected to the internet" on Candy Crush and Candy Crush Soda. But I don't get the message on Candy Crush Jelly. Help!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1969152#Comment_1969152

Most likely there is a connection problem with the app so you are facing such a problem.However, you can follow the troubleshooting steps below.

Check app update - Log out game - Restart device - Open game and Log in.

You will need to reinstall the app after uninstalling if you do not find a solution through these steps.Uninstalling the Game App will cause you to lose all stored boosters and unsaved levels.

Thank you!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/359390/candy-crush-and-candy-crush-soda

Welcome to the King Community.

Can you confirm to me if you are receiving an error message while logging in or saving the game, as shown in the picture below?

Please let me know😊

stark01

No, it is when you first enter the game. The top pic is from CC Soda, the one below is from CC Saga.

Thank you so much!

Lindark

Are you able to verify that you are properly signed into your King account? It sounds to me like you are not!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1969152#Comment_1969152

Most likely there is a connection problem with the app so you are facing such a problem.However, you can follow the troubleshooting steps below.

Check app update - Log out game - Restart device - Open game and Log in.

You will need to reinstall the app after uninstalling if you do not find a solution through these steps.Uninstalling the Game App will cause you to lose all stored boosters and unsaved levels.

Thank you!

stark01

Uninstalling and reinstalling WORKED! Thank you so much! Happy New Year!