log-in internet connectivity problem? please help!

Cassandra303

for over a week i’ve had a weird issue not only in my CC account but my CCS one too, it doesn’t show my profile picture and when i go into the game it says there’s no internet connection, i can see my gold bars and boosters are still there but i can’t connect to the events or any other page. when i attempt to re-log-in the screenshots below are what come up. i’ve tried everything, checking updates, clearing my data, restarting my phone, dis-and-re connecting my wifi and i don’t want to delete and reinstall because i’ll loose all my boosters can anyone help? 🥺🖤

Signed, protégée of The Jelly Queen 👑 

🍬🍭🔨

[Deleted User]

maybe the avatar was not there.

kiara_wael

Hi and welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE