💻️ Game crashing/ closing down on Windows app

Debbie-5

Diddo, Issues with game. Game loads but just closes out when you click on play.

Debbie-5

Diddo, Game closes out when you click "play".

Adav

Looks like this is the second thread on this problem.... can we please have somebody look at it? Time is running out on my Chocolate Delux box last game to play to win????

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/360282/mindful-journey

Hi and Welcome to the King Community

Please check this page . hope its help

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

_Elsa_

Hey guys, are you all playing on Windows 10? It just happened to me with Windows 10. I uninstalled and reinstalled the game and it's still happening. It allows me to log in with my King account. Then I click on play and it opens. I see the map but then shuts down.

I just tried to open the game on my phone and that works so it has something to do with Windows 10.

We need to tag a couple of the game moderators, @bearwithme @kiara_wael @Sukanta_Biswas and also the manager @Crazy Cat Lad so that this issue can be escalated to the studio.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/360288/playing-candy-crush

Hi and Welcome to the King Community

Please check this page and Let me know if its works

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

Boz72

I get same game loads then shuts down when you press play. Any chance of a cure soon?

Warmage40

Yes it's happening to me as well. The game loads and when I hit play the game crashes to the desktop. Please fix

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/360278/why-does-candy-crush-saga-keeps-on-crashing

Hi and Welcome to the King Community

Which device are you play , Please check this page Here. Let me know if its works

Colin_Kwong

Same here, I think it is caused by the latest version update in Windows 10. The version number is 1.2180.3.0. Once again, rely on the Free Quality Control Officer.