💻️ Game crashing/ closing down on Windows app

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1985748#Comment_1985748

Sometimes it does happen that you get the Level 1 if the game is restarted or not probably connected to server. But you will never lose your progress if you have saved it through facebook or King ID.

Good that you have got it back.🎉🎉

Freestone

thank you again so much

unknownh24g

https://community.king.com/en/candy-crush-saga/discussion/360303/susan-grace

Hello.

This happened to me too. It's just because the new season has already started and it isn't compatible in laptop/windows version. However, in android there was no problem at all. The one and only thing you could do is installing the app in another device and login with the same login details. The problem will be solved.

Freestone

All fine now - reset the Candy Crush app as advised and was able to play but was back on Level 1 - disaster.

However went back a while later & my original level was restored back to 4339 and also my boosters etc.

So all ok now - thank you for your help anyway

unknownh24g

https://community.king.com/en/candy-crush-saga/discussion/comment/1985826#Comment_1985826

Now it's all over(for my device) hope same to you too. I think they have repaired the glitch. You can freely play now.

MeyerLinda

How long before its fixed

I have rebooted etc

Tzvi_Marcu

I saw in our group some players report that Win 10 app is keeps shutting down

_Elsa_

My game is now working!

LyndallD

Thankfully this morning when I tried to play via King on Laptop Windows 10 all was fine again. I just missed out on playing last night.

LyndallD

Problem loading last night. This morning all is working again.