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My friend welcome to the Community,
May I ask if you have updated your game lately as King Games updates there site very frequently and this sometimes can cause you or anyone not to receive their features in the game....if you have then I suggest that you contact Player Support....I will tag you a Game Moderator who can assist you with this issue my friend @kiara_wael @Sukanta_Biswas either of these members can be of help as they are both friendly, kind and nice to everyone who needs help or assistance....good luck my friend.....indeed..