How to restore level

byseungeon

I put in an inquiry, but no response. My level is 6348. Please help me recover my level.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/361623/how-to-restore-level

Hi and welcome to the King Community

Please email Player Support directly from the game on mobile.

First make sure the game is connected to Facebook or a King account so the game can be restored on an account.

Then go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send an email. Don't forget to mention what level you were on! 

byseungeon

Accounts that were at level 6348 are restricted. How? :(

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/2010222#Comment_2010222

Hi and welcome to the community.

Please tell little more details. Which i understand from your message is that If you can not access your account then you can not recover your progress. The only solution in this case you have is to contact our player support through a new account and tell them to recover your progress manually.

For contact either directly from the game application or through this link.

https://soporto.king.com/contact

thanks.

pot18

I have been playing ,but no connection with the game,I don’t get any rewards.plus I was on high level,and now I’m just over 2000 can you please help me restore my gam

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2016842#Comment_2016842

Welcome back to the King Community.

If you have previously saved the game on Facebook or Kingdom, your game progress is safe and you will get back game progress by logging in to the game again. However, various errors in the game app can cause connection problems, which can be solved by following a few simple troubleshooting steps.You can also follow the troubleshooting steps below which may be helpful to solve this problem.

Check app update - Log out game - Restart device - Open game and Log in.

If you have the same problem after following the steps or if you get any error message, please let me know.

Thank you.