Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @cassannlower as annoying as this situation is it is not actually an issue. You get quite a few levels designed like this were some of the squares of the board don't fill by the normal cascading action. The shape of the board is probably designed to create these dead spaces and increase the difficulty of the level. Now you are aware of the issue you will have to play accordingly. That is, you will have to concentrate on those positions early when they do have candies in them, or you will have to target those spaces with blasts from special candy.
Hi @cassannlower i totally agree with @Alienscar about creating and using special candies but you can also use the pink lollipop booster to smash the ice. Especially if you only have one move left.