▶️ New Play Win Streak option for 39 Gold Bars

Karin_C

The same thing happened to me today. I accidentally used 39 bars twice already! I contacted them and asked for a refund, I hope I receive it.

Karin_C

The same thing happened to me as well. I accidentally used 39 gold bars 2 times. I am hesitant to play anymore until this is fixed.

kiara_wael

Hi and Welcome to the king Community.

We're sorry for your inconvenience, will pass this to the Game Team ,but you need to contact our Player Support Team here, as there are no deals in our community on such issues. You can contact our Player Support via the Help Center option from the Game Settings menu.

nymeriatully

Player support is off for Candy Crush Saga, as I'm sure you know. The button is clearly situated with the intent for users to press it accidentally, there is no other reason for the design they chose for this "upgrade". And after the user unintentionally loses 39 bars, there is no recourse for a refund because in addition to Player Support unavailable, they seem to also make it as difficult as possible to create an account on this support website to reach out in any other way. This is as transparent as it is sneaky, and not necessary for a company that is already as wealthy as this one.

Moreljaison

am I the only one who hate the new Play Button that take 39 gold 😡😡 I had almost 500 in gold and pressing that button by mistake I have only 95 now. I’m so use to click play in the right side of the screen and now they moved to the left and left the new one (with the gold) in the right. 😡😡

halonine9

yes hate it. Definitely on purpose so you will accidentally hit the pay button 😡

newandangry

The exact same thing happened to me. I lost 78 gold bars with this trick. Did not receive anything in return. Zippo. They moved the play button knowing full well that out of habit people would hit the same spot. They should return the gold bars and put the play back where it belongs. While they are at it, they might check into the problems with lives that are gifted by friends and not received. Another problem created when they tried to change the game and make so called improvements.

halonine9

Me too. Hate it. Completely on purpose

Moreljaison

am I the only one who hate the new Play Button that take 39 gold ?😡😡 I had almost 500 in gold and pressing that button by mistake I have only 95 now. I’m so use to click play in the right side of the screen and now they moved to the left and left the new one (with the gold) in the right. 😡😡

Kathylc

You aren't the only one, I've accidentally hit it twice. It's very sneaky and I want my 78 bars back!