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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

Sweet valentine sale

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FranCarol
FranCarol Posts: 18 Level 2
in Support

Anyone else having a problem purchasing this? I've tried on android and IOS devices but it's acting like the password is wrong, although it's the same password I've used in the past.

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  • kiara_wael
    kiara_wael Posts: 150,500 Candy Moderator
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    Hi and Welcome to the King Community

    Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

    You will find complete information HERE


    Or Please email Player Support about this so they can investigate this.

    If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

    If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.

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