Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the Community.
Please try to update your game application and Restart your device and login again and check if it solves your issue.
If the problem still persists please try to contact our player support through this link.
or you can uninstall and reinstall the game. (Remember you will lose all your Stored Boosters and Lives) but your goldbars and game progress can be recovered if you have already saved your game under facebook or King Account.
Thanks.