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It's becoming impossible to play Candy Crush on Facebook
When I click on the game icon, I first get this screen below, which lasts a good 5 minutes
Then I get this screen which lasts another 5 minutes
After that I get this "We've updated our Terms" screen. Which I have accepted a million times but still EVERY SINGLE TIME I open the game, it appears.
After clicking accept I finally reach the map screen, where I have to close a dozen offer pop-ups. When I click on the level I want to play, I get yet another loading screen which again lasts for another 5 minutes.
And finally after waiting for almost half an hour, when it feels like I will finally be able to play the game, I get this screen
I have already done ALL the standard recommended solutions like clearing the cache, deleting temporary internet files, deleting history, updating browser etc etc etc. If anyone has any actual fix for this that genuinely works, please let me know. Instead of being relaxing as it claims to be, Candy Crush is becoming incredibly frustrating for me!
Thank you
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Answers
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Hi @WLCB and welcome to our Community!
Please try our regular troubleshooting steps here. They should help:
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As I mentioned in my post, I have already tried all the regular troubleshooting steps. They DID NOT help!
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I understand you, it often happens to me too. Have you tried clearing the cache or updating your browser?
Or you could upgrade your internet connection
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Yes. as I mentioned in my original post, I have already updated my browser and cleared the cache multiple times but to no avail.
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Do you use Chrome? Previously Candy Crush was supported by adobe flash player, but now it is gone. You could try using Chrome or look at facebook settings
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@WLCB I have already done ALL the standard recommended solutions like clearing the cache, deleting temporary internet files, deleting history, updating browser etc etc etc. If anyone has any actual fix for this that genuinely works, please let me know. Instead of being relaxing as it claims to be, Candy Crush is becoming incredibly frustrating for me!
Having tried all the standard troubleshooting techniques it is highly unlikely this site will be able to help as it isn't really a Support function. Whilst this area is titled Support it is only people that play the game that try to help you out. In essence everyone is an unpaid resource of King.
The fact that you have to accept the 'updated terms' every time you open your game would indicate that there is something going on in the background of your device. That is, you would expect that message to appear every time only if you deleted your cookies. So the fact that it appears every time you login means something is affecting your devices memory.
What device are you using to play Candy Crush on?
Do you use an ad-blocker?
Do you use browser plug-ins?
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