🍦 Power Pops disappeared/ not available

Brooke_babes

My ice cream truck disappeared last week, I have checked for updates and still it hasn’t returned. I dare not sign out and back I. As I might lose all my boosters. Please help!

GordyF

Thanks for returning my Power Pop Feature.

Next would be my F5 ???

Cheers

unknownh24g

I've no chance of winning the Fancy Feast because I'm near the top and only can play 45 levels a week. 

Eventhough you're on the top of the map, you can play the levels like 3309, 4680 amd 8328 to collect tons of candies. But with the new update, they maybe limited.

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2120802#Comment_2120802

Hi!

The Power Pops is still being play tested in the game. Therefore it's not available at all times and available for a small group of players. This means that the feature can appear and disappear in your game.

However, I have read that it will be available to all players by the end of the year.

Mystique88

I was in this new stupid thing you've created and and couldn't yet out of it unless I used 22 gold bars!!

I want those bars back!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/367365/power-pops

Welcome to the King Community.🥰

I have read this post from you but it's a little unclear how we can be of assistance.

Would you be so kind as to please reply back with as much information as possible and I'll be delighted to investigate further for you.

A picture is often worth a thousand words, so if you feel a screenshot would help to explain your issue slightly easier, then please attach them to your reply:

Thank you.

Mystique88

Thank you for your reply. Power pops have been introduced into the game and it took to the power pops section and I couldn't exit that section/window. I clicked on something which then took my gold bars!

I don't understand what happened and would like them.back. can someone please suggest who to email about this? Thanks in advance

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2121872#Comment_2121872

What you mentioned was really disappointing, but I needed a screenshot to report it.😎However, you can ask for a solution or refund items by contacting our Player Support.

If you play on mobile, then please email Player Support directly from the game. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

If you want to contact our player support from the web version then click HERE.

Have a good day!

Chilly80

My van is also missing for over a week!!!

How can i get it back???

emelanie

My van went missing also…it’s back now, but I can only score the candy if I win first try. It’s also just one candy and the purchase only lasts one level, making it super hard even with the allowances changing in what you need. The balance seems wrong now…especially when Candy Royale is still there!

I couldn’t believe it when I realised it was now 7 levels to reach a share of 200 gold bars! Almost made it too… 🥺