Syncing game levels between iOS and fresh Android doesn't work

Fance

Hi guys,

I'm currenty switching from iOS to Android. Unfortunately, I'm not able to get me old game progress to the fresh installed Android version of Candy Crush. I'm using a (newly created) king account for that. Android always show level 11 and not the level on my old iOS device. I did all the mentioned steps to fix the syncing problem I could find here:

• logout/login again
• clear all app data from Candy Crush Android and login again
• reboot device

Nothing works. Syncing between the two devices with a king account still does not work.

Old device: iOS 12.4

New device: Android 11

Game-ID: 11115370225

I don't know what to do now. I don't want to lose my reached levels, but it's time to move to a new smartphone. Maybe there is some supporter who is able to help me. Thanks!

Fance

I played some old levels with the new device and did some app restarts. Finally my account has the correct level status on the new device. I don't know how, but something have to triggered that.

So this issue can be closed. :)

Tess92

https://community.king.com/en/candy-crush-saga/discussion/367841/syncing-game-levels-between-ios-and-fresh-android-doesnt-work

Hi Fance!☺️

Did you save your game progress to a kingdom or Facebook account before switching devices? I leave you this post that may be useful to you.

https://community.king.com/en/other-games/discussion/245749/moving-game-progress-to-a-new-device

Fance

Hi Tess92,

thanks for your reply. Yes, I created a king account to save the stats from the old device. After that, I logged in with that account on the new device. But syncing does not work.

Furthermore, I exactly did what your linked post describes. I don't know what to do now.

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2130431#Comment_2130431

Ok, now I try to tag our moderator hoping he can help you. @Sukanta_Biswas

Fance

In the meantime I figured out, the levels on the new device are available and marked as solved. But the current game status is set to the wrong level. I have to scroll around 3000 levels on the new device each time to be able to play the latest level.

Looks like it's a bug?

Fance

I played some old levels with the new device and did some app restarts. Finally my account has the correct level status on the new device. I don't know how, but something have to triggered that.

So this issue can be closed. :)