Connection, etc.

MKSB

I cannot connect, cannot make purchases, cannot retrieve my avatar and cannot log out.can anybody help?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/369422/connection-etc

Hi and Welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

You will find more details HERE.

Or Please email Player Support about this so they can investigate

If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

If you play on Facebook on a computer, then click on the 'Contact us' in the bottom of the page here, but remember to enter the same email that you log in with on Facebook.

MKSB

Cannot log out…have restarted device several times. All King games have the same problem trouble connecting. Try again later.

Lindark

https://community.king.com/en/candy-crush-saga/discussion/comment/2157190#Comment_2157190

But I must ask, what happens if you try logging in and out of the app account? This will help you move forward.

MKSB

I cannot log out.

Tess92

https://community.king.com/en/candy-crush-saga/discussion/369422/connection-etc

Hi @MKSB and welcome to the Community!🤗

Do you see this message when you try to log in?

MKSB

Yes

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2158256#Comment_2158256

When this message appears, your app has most likely been corrupted. In this case, the only way to restore it is to uninstall and reinstall the app.

Unfortunately, by doing this, you will lose your boosters but not your progress and gold bars.

MKSB

Is there a difference between uninstalling and deleting? How do you uninstall?

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2158352#Comment_2158352

It’s the same

MKSB

It wiped out my entire game. Back to square 1.