Why didn't I get my fantastic five bonus

Sis1967

It clearly showed I had 7000 and I got nothing

Lindark

Sometimes it doesn't add up the total scores properly. Take a look at those on your list and see if it actually adds up to 7,000! If not then it won't give the rewards.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/370462/why-didnt-i-get-my-fantastic-five-bonus

Hi and Welcome to the King Community

There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.If you post a screenshot we can confirm this for you or not and advise you if this is not the issue

If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

TerriM

Same thing happened to me. Reached 7000 then froze and I didn't receive the boosters. I don't have many boosters and was looking forward to using these to pass a hard level.

Tess92

https://community.king.com/en/candy-crush-saga/discussion/370462/why-didnt-i-get-my-fantastic-five-bonus

Hi @Sis1967 and welcome to the King Community! 😊

Make sure that the actual sum of your team's points is 7000. Sometimes, when a member leaves the team, a graphic glitch may occur that shows that you should receive the reward.

In this case, you do not need to worry as your team scores will still be counted in the background and you will get any rewards if and when your team reached the targets.

Brandootf420

This is what mine says think it's math is a little off

pillow6

Please force to close app, clear cache, log out then log in.

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2295447#Comment_2295447

Hi Brandootf!

What you see is a graphic error. Currently the sum of the points of your team is 3495, once you reach 7000 you will receive the prize. Your score will now be counted in the background, but don't worry! Points will still be awarded to your team.