Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Do you mind if I ask who you emailed? The only reason I ask is because if it's the game developers, you'll never get a response, but I'm really surprised if it's Support https://soporto.king.com/contact, because I've always had good luck getting a response from them. I hope you get this resolved!