Why can't I get my Season Pass rewards? The technical support message keeps coming up for days!

jwilli5f

I've been trying to get my season pass rewards for almost a week now. And a message keep coming up saying technical support will resolve the issue quickly.

me6412

https://community.king.com/en/candy-crush-saga/discussion/373021/why-cant-i-get-my-season-pass-rewards-the-technical-support-message-keeps-coming-up-for-days

Hello my friend and welcome to the Community,

I think you might be talking about the Season pass in Candy Crush Soda Saga as I don't know of one in Candy Crush Saga so let me tag one of our Game Moderators who can assist you with your issues @kiara_wael

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/373021/why-cant-i-get-my-season-pass-rewards-the-technical-support-message-keeps-coming-up-for-days

Hi and Welcome to the King Community

Make sure updated your Apps and If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

Tess92

Hi @jwilli5f and welcome to our Community! 🤗

Check that your App is up to date, this problem may be solved with the next update.

Lindark

Have you tried signing out and back into your account to see if that helps? Cheers!

jwilli5f

Yes I've updated the app and i also signed out and signed back in and i still cant get my rewards.

me6412

https://community.king.com/en/candy-crush-saga/discussion/comment/2240245#Comment_2240245

My friend if you follow the instructions that our Game Moderator @kiara_wael gave you there is a link where you can click on in message to you that can take you directly to Support and they can help you with your issues and problems just make sure to include your Game ID you can get that from your game by double click on your Avatar and it will pop up and you'll see it and include it along with your email address as this is how Support will contact you....Hope this helps you out my Community friend....