Log In Failure

Bennihanna

I have Candy Crush on 3 different devices. On one phone, I can no longer log in. The information is the same as on the other devices so I don't know what the problem is. Should I uninstall and reinstall? If I do so, will I lose my boosters?

Many thanks to anyone who can help.

Tess92

Hi @Bennihanna ! 😊

Boosters are connected directly to the device memory, so if you reinstall the App you will lose them for that device. Could you tell me what appears when you try to log into the game?

Bennihanna

Message is "Error. Try again later." but I have tried and tried...

Thanks for the response.

Tess92

https://community.king.com/en/candy-crush-saga/discussion/comment/2239265#Comment_2239265

Unfortunately, this message means that your Game App has been corrupted. The solution to fix this is to reinstall the App, but as I already mentioned above, you will lose your boosters. However, your progress and gold bars will not be lost if your account was previously linked to a King or Facebook account.

Bennihanna

Many thanks. Sorry to reply so late. I usually get an email notification. Not this time.