The game shut off Help

allison687

The game shut off in the middle of me playing and took my life? How do i get it back

Lindark

Hello, unfortunately the game crashes for all of us occasionally... Not fair to lose a life, I know. If you find it happens often for you, it may be a sign something is wrong with your phone or your app. So sorry for this!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/373177/help

Hi and Welcome to the King Community

Every time you fail or quit a level you lose a life, but they will recharge over time, If you're keen to get back into the game straight away and would prefer not to wait, you can choose to ask your connected Facebook or King friends for extra lives 

LeFlarcane

https://community.king.com/en/candy-crush-saga/discussion/373177/help

Hi dear crusher,

Unfortunately, the game has been crashed and you lost a life. This is unfair for players who randomly quit the game in the middle of the game.

Tess92

Hi @allison687 and welcome to the King Community! 😊

As it has already been mentioned above, it is not possible to recover your life, but to prevent the game from crashing again check this post too which will help you to avoid it.

https://community.king.com/en/blog/discussion/250219/game-having-crashing-or-loading-issues

betchiegrl29

https://community.king.com/en/candy-crush-saga/discussion/373177/the-game-shut-off-help

Hello

sorry to hear about your disappointments.. it really is frustrating when youre about to finish a hard level then puuff suddenly your game crashes.. . Unfortunately , you can’t bring back the life and win streak. You have to start and repeat the level.

despite of this issue, i do hope you still enjoy playing. Goodluck 🤗