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Problem with F5 group, please help!

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GKostova
GKostova Posts: 3 Newbie

Hello, Candy Crash Players! My name is Galina and I have been playing for a long time. I passed level 4000 and so far we have had no problems with the prizes we received in our Fantastic 5 group. We've been playing hard since last week to win the prizes, but neither I or anyone in my group can take the prize. It shows us that we have reached 7000 points, but we cannot take the prize. I am attaching a photo to see what it says to me, but I don't have a prize, and I need it a lot for the game.Please help us with advice, who should I turn to for help ?! Thank you in advance for the answers! Have a good day to all!

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