Help

kimmiekami

hello guys, yesterday I bought an item in the app, but the item does not appear in the app. Then, my game becomes like this (buffering) and can't buy any more items. Can anyone help me?

Thank you

kiara_wael

Hi and Welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Check app update - Log out game - Restart Device - Open game and Log in.

Also, in case of any problem while purchasing, you can follow the link below and you will find detailed solution steps here.

https://community.king.com/en/candy-crush-saga/discussion/256652/%F0%9F%9B%92-%EF%BB%BFdid-something-go-wrong-with-your-purchase