Black screen on bonus video???

ucf_rosenknight

Anyone else getting s black screen instead of a bonus video, the the game crashes and you lose the level???

I've lost multiple 100+ streaks because of this. Any fix out there?

Alienscar

Hi @ucf_rosenknight yes I get a black screen, or a crashed game instead of a reward.

The issue was supposed to have been fixed by King, but it plainly hasn't and no one here takes it seriously.

There is no fix that a player can instigate as the issue is caused by the software.

https://community.king.com/en/candy-crush-saga/discussion/370188/adverts-still-crashing-the-game