Season pass

cnj02c

I had purchase season pass and pass several levels and i wasnt able to claim my rewards

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/374532/season-pass

Hi and Welcome to the King Community

Thank you for the feedback . If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/374532/season-pass

Hello cnj02c I am sorry, but this community does not deal with purchasing issues. For any issues with a purchase you have made you have to contact the app store that you purchased the items through. Please check the article linked below for more information.

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

QueenB

https://community.king.com/en/candy-crush-saga/discussion/374532/season-pass

Hi there 😃

I want to clarify how the Season Pass works since it doesn't operate like standard purchase bundles within your game! If you purchase a Season Pass, you will receive all the previous rewards for levels you've already completed.

For example, if you buy the Pass on the 10th tier, you will then be able to claim each deluxe reward up to the 10th tier. Please note that you won't get all displayed contents from your purchase immediately – you need to progress and claim the tiers to add your rewards.

The more levels you complete, the more rewards you will get.

When the Season Pass introduces itself with a pop-up window, you'll see a page with all the possible rewards for the purchased version of the Pass.

You probably saw a screen like an example below with all the possible rewards:

The pop-up above doesn't indicate that all of these items will be automatically added to the bundle that you will purchase, but instead shows the total possible rewards you have the possibility to claim after completing your tasks and progressing through the tiers.

Keep in mind that the Pass has a specific time and date. After that, it will reset, so be aware when purchasing it to ensure you have enough time to earn all the rewards.

I hope this addresses the issue but let us know if not 😉