Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community.🥰
We usually encounter this problem when the game is disconnected from the server during the game. In that case you first need to check if your internet is working properly then restart the game.
If you encounter such problems even after resting the game, follow the steps below and let us know.
Check app update - Log out game - Restart devce - Open game and Log in.
Thank you.