Not receiving rewards from Fantastic Five

beverlychong

Completed goal of 7000 points but I cannot collect reward from fantastic five! Please assist or fix.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/375100/not-receiving-rewards-from-fantastic-five

Hi and Welcome to the King Community

There is sometimes a graph issue. to check if you have this you would need to add your team scores up to see if you have reached the 7000 target. If your team has not reached the target due to the issue please note that the scores in this case are counted in the background and if your team reaches the target in the given time you will receive you rewards.

Please check out the additional article below to ensure you have done all the updating steps required

https://community.king.com/en/candy-crush-saga/kb/articles/167-update-fantastic-five-has-had-an-upgrade

Tess92

Hi @beverlychong and welcome to our Community! 🤗

Try adding up your team's points to see if it's actually 7000 points. Sometimes a graphic error may occur that makes you believe you have to receive the award. If you notice that your score does not match 7000 don't worry, it will still be counted in the background and when you get to the correct score your team will receive the reward.