Why can’t I access my profile? :( it’s blank

Jolene23

I’m wondering why I barely get lives from friends and stuff and this is why ? How do I fix ?

bencurr

https://community.king.com/en/candy-crush-saga/discussion/379866/why-can-t-i-access-my-profile-it-s-blank

Mine is the same but if you click around you’ll see it’s reactive and you can buy power ups. The lives sent will be in the envelope ✉️ on the top of the game screen where you can see the path.