Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
I didn't receive my f5 final rewards
teeweiping
Posts: 8,187 
in Support
As mentioned above, I have reach 7000 points in the morning today on my "fantastic five" event. But I didn't receive any for my final stage rewards. The event is restart now and I have to collect points again to get the rewards, it is so frustrating...
1
Best Answers
-
Sorry for taking so long to respond @teeweiping, but I haven't been at home for long today.
Your screenshot shows that the issue of the graphics error has resolved itself and you should receive the 7000 point reward this time as long as you collect all of the points in time.
I didn't get the last stage rewards which means the game should have skip the last stage.
As you failed to collect the necessary 7000 points in the allowed time the feature restarted
Yesterday I managed to get the 2nd stage rewards,
If you had enough time and had kept playing you would have received the 7000 point reward as well
If you look at the second of my screenshots you will see that I received the 2nd stage reward even though the indicator shows I have completed the whole 7000. Realising what was happening I just kept playing until the actual score added up to 7000.
0 -
Nothing I can say about it since I have no proof. But your saying is possible too.
1
Answers
-
Unfortunately @teeweiping there is a graphics error that incorrectly shows a team has gained 7000 points when they haven't. If you had continued to play you would have received your rewards.
It is a bit frustrating but I would recommend that you get into the habit of adding up your own teams scores to check that the indicator of the Feature is adding up correctly. This way you will not miss a reward again.
Here is an extreme example of the graphics error.
And another example not so extreme
You will see that even though the indicator shows my team has 7000 points we actually only have 5995 points.
3 -
Hello @teeweiping I see you have selected that my answer does not help with your question. Is there something else you would like to know about the graphics error?
0 -
Yesterday I managed to get the 2nd stage rewards, but now I'm only got 1st reward which is the lollipop hammer. I didn't get the last stage rewards which means the game should have skip the last stage.
1 -
Can you post a screenshot of your Fantastic Five progress please @teeweiping
0 -
My new f5 progress start from yesterday morning, the problem start from yesterday morning. But I don't have the screenshot before the yesterday morning. Do you still need it?
1 -
This is the screenshot.
1 -
Sorry for taking so long to respond @teeweiping, but I haven't been at home for long today.
Your screenshot shows that the issue of the graphics error has resolved itself and you should receive the 7000 point reward this time as long as you collect all of the points in time.
I didn't get the last stage rewards which means the game should have skip the last stage.
As you failed to collect the necessary 7000 points in the allowed time the feature restarted
Yesterday I managed to get the 2nd stage rewards,
If you had enough time and had kept playing you would have received the 7000 point reward as well
If you look at the second of my screenshots you will see that I received the 2nd stage reward even though the indicator shows I have completed the whole 7000. Realising what was happening I just kept playing until the actual score added up to 7000.
0 -
Nothing I can say about it since I have no proof. But your saying is possible too.
1
