Cannot login to Candy Crush Saga Microsoft application

Tzvi_Marcu

I try to login to the game Candy Crush Saga Application and I'm not able. I got a message that is an error (see attached picture). Can you give me email of Microsoft that can help

Tzvi_Marcu

@QueenB @kiara_wael @Sukanta_Biswas I saw another post with the same problem. Please try to check it.

I comment this in the other post "Yesterday it happen to me in Win 10 that run on a Laptop, it was after I logout from app and try to Login back. I was able to play just using the King and not the Facebook. I did a mistake and I logout on the PC where is my wife account and there happened the same. In my opinion is something in the CCS new version it was updated day before. I think that every one with Microsoft app if will Logout willl have the same problem.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2368181#Comment_2368181

Hi @Tzvi_Marcu ,

Have you tried to Uninstall from Microsoft Store?

Tzvi_Marcu

@kiara_wael Yes I did it and lost my 1000 lives (not much important). Do you play thru Facebook or King. If you play thru Facebook can you logout and after that login back

TheLastAvenger

Glad I'm not the only one who is having issues. Looks like it's a common issue so hopefully King will look into the issue and get it sorted!

yochai

I'm having the same issue.

If anyone has a solution - pls post.

TheLastAvenger

Any news from this? I've been unable to play for several days and it seems like it's still not resolved so would be great if King updates what is going on on this front.

JanisB

I've been playing CCS thru windows 11, as it came installed on the computer. I cannot get to the shop, it just sits and spins. I'm at level 4713 and am afraid if I log out and try again I'll lose every level I've worked for and I really don't want to start over. Any suggestions? This old brain can't tackle all the instructions, so plain easy English instructions please. Thank you