Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I'm stuck on level 2497 and I've finally decided to see if I can buy some boosters to get through the level since I've been stuck on it for about a week and a half now. However, when I go to purchase one of the bundles (I'm using Microsoft Store here, and I've checked my account details, and they're all up-to-date), I noticed that when I actually try to add a payment option, It leaves me stuck because I'm Canadian and I can't change the region to reflect that when it comes time to actually bill me for the pack.
I'm not sure if I'll have better luck over at Microsoft's support, but I wanted to see if this is a more common issue with Canadian players on the platform.
Hi and Welcome to the King Community
Thank you for the feedback. If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!