Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 2
Disappearing lives is a big issue for King @Iris7 as there is a Class Action against them in the US for this very issue.
That said the fact you had to accept the New Policy hints at something deleting cookies from your device. If your device has been updated for any reason this would have deleted your lives.