How do I get a refund for a purchase I didn't receive?

debvill

I made a purchase in Candy Crush on my Fire Tablet and the game bombed just after the purchase. I didn't receive anything. I purchased again because I assumed I hadn't been charged, but when I checked my Amazon account I was charged. I need a refund for that purchase.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/385206/how-do-i-get-a-refund-for-a-purchase-i-didnt-receive

Hi and Welcome to the King Community

For the purchase that you didn't receive and how to get that refunded or compensated Please check here

https://community.king.com/en/candy-crush-saga/discussion/256652/%EF%BB%BFdid-something-go-wrong-with-your-purchase

debvill

Your links don't work for me as I'm in Canada. It's been hours since I placed my order and I had already followed all of your suggested steps before posting here. I don't see any way to request a refund for an in-app purchase on Amazon.

debvill

Please provide an email address so I can contact someone who can fix my issue rather than sending me to links that don't help me. @kiara_wael