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Hi @LisaMeredith16 and welcome to our Community! 😊
Sometimes the badge / banner takes longer to update. Sometimes it appears after passing a few levels after the Milestone level. If you notice that after passing some levels it still does not appear, try to pass level 10000 again, this should facilitate its appearance.
She's already at level 10,053 so she has beat quite a few levels after defeating level 10,000. This is a problem that occurs way too often. I'm on level 5046 and still have the"3000" banner. Yes, I have loved it and back in, beat level 5000 another 10 times or so and restarted my phone in every possible order and still nothing. I have even repeated these steps on the Windows Store version. Also, after trying these fixes on the Windows version then going back to the Android version I have lost all of my boosters and I had TONS of boosters, over 100 Color Bombs alone. Somebody please offer a solution that has yet to be offered. Thank you!