Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome to the King Community
For the purchase that you didn't receive and how to get that refunded or compensated Please check here
Or Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Hello @wlgus5863 if you don't receive part of a purchase you have to contact Player Support.
Here is a copy of an article on the subject of purchasing issues
If you only received some of the items you purchased:
Contact us here to help us get your missing items back.
Pssst. Remember to use the email address associated with your game when filling the contact details! So we can locate you faster.
Here is the full article.