Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
Bug report, boosters dissappear including purchase
I purchased the "extra small offer" it applied at first, but after a couple of levels I got a completely blank booster area and I stopped receiving boosters of any kind. I was able to request a refund, but I wanted to report this very obvious bug. This happened for several levels in a row. After restarting the game multiple times and restarting my phone I finally decided to uninstall and reinstall the game. All the boosters I've accumulated over hundreds of levels as well as my purchase was gone. I've been set back significantly this purchase. Unfortunately the extra small offer is not available in the store and I don't have the option of trying again. I have a Samsung Note 20.
Answers
-
Hi there, it looks like you’ve run into a couple different issues in your post!
The original issue you were experiencing with boosters not showing up (as in your screenshot) means that level is designed to not have boosters allowed. Sometimes there can be a long stretch of levels like this, although it’s very rare.
By reinstalling the app, this unfortunately resets the game data on your device, which is how boosters are stored. So they would have been deleted. You can try making a claim on a page I will link to below, it’s for customer support.
Lastly, I’m trying to reach a goal, so if you could accept my answer that would be great!
