Game locking up!

Toni_White

I have done all needed updates, I've logged off and back on, I've shut down my phone, it still continues to lock up. I have to get out of app and log back in every time! I uninstalled the game, lost my 207 lives nothing is working to correct the issue!!!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/386254/game-locking-up

Hi and Welcome to the King Community

Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Lindark

Are you playing on an old device? The app shouldn't be freezing constantly. If you've tried reinstalling and all that, there may be something wrong with the device you are playing on.

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/386254/game-locking-up

It could very well be related to this issue:

https://community.king.com/en/candy-crush-saga/discussion/385639/since-the-pumpkin-party-started-the-game-had-been-locking-up-known-issue/p1