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Inform us when you plan to update Candy Crush
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hopefulone
Posts: 32 Level 2
in Support
Hi
I have just lost my lives again as T&Cs have been updated. If your computer system can not prevent this from happening as you first explained this will happen back in 2019 then can I make a suggestion. Can you inform us there will be an update so we get to use the lives before they are lost. It is so frustrating especially when my husband does not ever have this issue on his desktop.
Cheers
Answers
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Hi and Welcome to the King Community
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device.
Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
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