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Can't play game
Hi and Welcome to the King Community
Sorry for the inconvenience and thank you for the feedback. Recently a changed was made in the game to only let players play in Portrait mode (this is how the game would look like when playing on a phone). This change is also effective on Windows. Currently there’s no plans on changing this back, but please leave your feedback on the change in this discussion.
You can also find more information about the change here.
Please feel free post in new thread since this from 2022. Thank you
its no longer enjoyable to play .. squatty screen .. time to move on sorry candy crush just lost one player might not mean much considering all that play but sad days you take things off because its windows 10 leave us with no decent play after years of supporting the game :(
Thanks for confirming!
I'll report this to the Player Support team, and in the meantime, if you need to get in touch with Support, you can do it through this link HERE!
No, I cannot scroll down to see the contact us button. The game looks the same except it now is full screen.
Thanks, this is very helpful!
Does it let you scroll up so you can see Contact Us? Also, has anything changed in the game itself or does it look normal?
This is how it looks when I try to find the green Contact Us button
Would it be possible for a screenshot so we can pass this on for investigation?
Thanks 🙂
I have the same issue. Somehow the game went full screen and now I can't see the Contact Us button in the help sections
Have you tried rebooting your app and phone? The game tends to be adaptive with each device and adjusts accordingly.
Which device are you play?
If you are playing your game with mobile, then follow the simple general steps for Android:-
Change display size
And for iPhone...
How to turn on Display Zoom's Zoomed mode
The info is from the web and you may search the same via Google if the above does not fit your phone setting.
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says im under age so cant play im 65+ and play on other laptop
I am playing candy crush since 8 yrs now I want to save my progress but when I checkee my profile in game it has my wrong email adress. It is as r**.**al@gmail.con but my actual email address is r**.**al@gmail.com because of this I can't continue my same profile to another mobile. please help me to change my login email…
I lost 10 gold while redeem for life at level 15256. Some technical error happened and deducted totally 20 golds instead 10. Pl credit to my account
this level is different to what’s on line. Need help with this level. No money or boosters. Help please.
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? I read in a different comment on player page it needs yellow candies and no yellow candies show up?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
