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Can't play game
Hi and Welcome to the King Community
Sorry for the inconvenience and thank you for the feedback. Recently a changed was made in the game to only let players play in Portrait mode (this is how the game would look like when playing on a phone). This change is also effective on Windows. Currently there’s no plans on changing this back, but please leave your feedback on the change in this discussion.
You can also find more information about the change here.
Please feel free post in new thread since this from 2022. Thank you
its no longer enjoyable to play .. squatty screen .. time to move on sorry candy crush just lost one player might not mean much considering all that play but sad days you take things off because its windows 10 leave us with no decent play after years of supporting the game :(
Thanks for confirming!
I'll report this to the Player Support team, and in the meantime, if you need to get in touch with Support, you can do it through this link HERE!
No, I cannot scroll down to see the contact us button. The game looks the same except it now is full screen.
Thanks, this is very helpful!
Does it let you scroll up so you can see Contact Us? Also, has anything changed in the game itself or does it look normal?
This is how it looks when I try to find the green Contact Us button
Would it be possible for a screenshot so we can pass this on for investigation?
Thanks 🙂
I have the same issue. Somehow the game went full screen and now I can't see the Contact Us button in the help sections
Have you tried rebooting your app and phone? The game tends to be adaptive with each device and adjusts accordingly.
Which device are you play?
If you are playing your game with mobile, then follow the simple general steps for Android:-
Change display size
And for iPhone...
How to turn on Display Zoom's Zoomed mode
The info is from the web and you may search the same via Google if the above does not fit your phone setting.
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While all of my friends get to watch ads to get exyra moves and boosters, but for me i am not getting anything, and i am stuck at a legendary level for a long time now.
Here we go again, another week(s) of not being able to make in app purchases. I don’t understand why this can’t be fixed. It’s ridiculous!
Sweet cinema not working since month ago, how to use it
I have been on level 9292 for 3 weeks now!!! Why is it not giving me a chance to win without buying lives???? I play this game every day and I am no longer having any fun. Please help.
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
