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Hi @Mrsphurner2016 and welcome to our Community! 🤗
If you can't get more lives from friends, you've probably hit your daily limit. Try checking the last heart on the right in your inbox. As for the ads, they are not always permanent in the game, so you may see them disappear and reappear even after a long time.
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Hi back, Mr. Sphurner/Mrs. Phurner,
And welcome to the community board! 😇
Have you changed devices recently? What device are you currently using? Is it properly connected to the Internet? Do you have access to the game store, i.e. can you spend your gold bars? Have you purchased something with real money?