Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Why do I not receive any of the gifts- and certain events?
jasonlhill
Posts: 3
Level 1
in Support
During the Candy Crush Birthday Celebration, I've received ZERO of the gifts, there's also a big long list of players also not receiving these on your Facebook page.
I've played for 10 years, I buy packs on occasions, play pretty much daily..... why do I not qualify?
Not really fair that other players get these, it's an unfair advantage...
Can you answer this please so we all understand why certain players cannot receive gifts.
For reference, I use an Android phone, I've upgraded my phone during the past week and still nothing, also nothing on my table or on computer. Clearly not a technical problem
Answers
-
Hi and Welcome to the King Community
Sorry that happen to you . Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Contact us
https://soporto.king.com/contact
Thank you
