I deleted and re installed my app and all my things I bought are gone

paulkeria

how Do I get it back ?? Or I need a refund

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/388393/i-deleted-and-re-installed-my-app-and-all-my-things-i-bought-are-gone

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check here

https://community.king.com/en/candy-crush-saga/discussion/256652/%EF%BB%BFdid-something-go-wrong-with-your-purchase

Doondie

https://community.king.com/en/candy-crush-saga/discussion/388393/i-deleted-and-re-installed-my-app-and-all-my-things-i-bought-are-gone

Hello, Mr. Newbie,

And welcome to the forum! 🎉 It's a miracle you've even found it after yesterday's so called update. 😒

You should've known better than reinstalling the game. This deletes your boosters and received lives, as they are stored locally on your device. Only gold bars and friends are stored on the server and can therefore be accessed across all devices you're using, provided your progress was synced with your Facebook profile or King account, otherwise everything is lost.

In case you lost items that were purchased with real money, you can ask Support to restore them for you via the in-app "contact us" form or here: https://soporto.king.com.

Good luck and have fun! 😝

Lindark

Unfortunately boosters and level progress are tied to your device's memory. Unfortunately reinstalling the app deletes them.. So sorry for this!!