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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
Help me plz
All the gold bars in my mother's account have disappeared, but she received a letter that 971 gold bars have not been used yet, and the props have also disappeared. She opened the game link account from email but did not see it. I did not change my mobile phone. What should I do? help me plz
Comments
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Hi there, and welcome to the community 😃
It sounds like your mother's game might not be properly connected. Try disconnecting the game from the Facebook or King account, restart the device, reconnect again and make sure she uses the correct email address, which should be linked to the game.
If you still need assistance, head to the Settings in the game and Help Center (the question mark below). Choose a topic and any of the FAQ:s. You'll then find the "Contact us" at the bottom of the article:
This will send an email to Player Support with all your game details so they can help 😉
