Why don't I get the help from you guys that I have asked for?

MELJR

I usually play on my phone thru Facebook. I had been synced there and on my Kindle. All of a sudden after I got one of those sign in screens that pop up occasionally, my phone went back to a level around 2125 when I was really on 5657. I contacted you then (at least two months ago). At one point I got a text that was not identified so I ignored it. I thought it could have been from you guys by the timing. I don't open things that I am not sure about. I believe part of my issue may revolve around my email. When I entered today to sign in, I got a message saying I was not signed up. I originally signed up with my old email (lindajroland@frontier.com) several years ago. I have not used that email in 7 or 8 years. I signed up today with the one that I have been using for 7 or 8 years (lindajroland@gmail.com). My phone # is 304-382-2895. If you could please somehow sync all those points of contact together and get me on 5657 on all my devices. My computer I find is the correct level too. I have not played much since my phone went backwards. And since that time my husband has pulled about 400 games ahead of me and I was neck in neck with him until then. So, you can guess that I am not happy about the goof up. Thanks. Linda Roland

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/388720/why-dont-i-get-the-help-from-you-guys-that-i-have-asked-for

Hi and welcome to the King Community

Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

Lindark

Level progress is saved to a King account (email address). Be sure that you are signed into the right account on the device that is behind in your levels.