Why aren't names showing anymore please?

José_Savelkoul

Since last Wednesday's release (Nov. 30th) my friends names don't show anymore. It just says "Player" with everyone, through the Win10-app as well as through FB. What happened? And why is it that @kiara_wael her profile-pic does have an updated banner (although it's not 13000), but loads of people can't have it?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/389410/why-arent-names-showing-anymore-please

Hi @José_Savelkoul . Thank you for the report it . I will give this feedback to the Game Team

In my game I still see the player's name, it could be that the game is not connected,

For the badge Our Community Manager already reply here

https://community.king.com/en/candy-crush-saga/discussion/387768/banner-for-milestone-level-no-longer-available

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/2478490#Comment_2478490

Yes, I know the banner was explained, I just think it's weird. It was Sukanta Biswas who somehow managed to retrieve his Fantastic 5-feature in his game when nobody else could. And now it's you showing a 12000-banner. Coincedence? Or because you're both on King's side? I just don't get it, sorry...

Lindark

Lots of people have the 12,000 banner. You need to replay the level and relog into your King account within the app.

José_Savelkoul

Have you heard something about the names-issue @kiara_wael? Yesterday I noticed everyone's got their own name again through the app, but still not through FB. Today everyone is "Player" again, also through the Win10-app.

José_Savelkoul

Have you heard anything @kiara_wael? The names still don't show. Not when playing through the app, and not playing through FaceBook. But you know what the weird thing is? The names do show if I have a look at my Friendslist, they just refuse to show to me at the scores. It's always "Player", except my own name. Something weird is happening inside the game.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2488093#Comment_2488093

Hi @José_Savelkoul . Thanks for replying , Did you check Apps Updated ?

José_Savelkoul

The version of the app is 1.2421.1.0

José_Savelkoul

But, like I said @kiara_wael, this is also happening to me when playing directly through FB.

alicedemum

I am also having the issue with player names not showing. For the past 2-3 weeks now, the pics/profile photo are those of my friends list but the names alternate between Oyuncu or Player. The name in 4th place is again Oyuncu (different profile pic to the first), then it's back to Player again... and it carries on that way till the end of the list. I have cleared cache and have the latest update (I only play on my Android phone). Please sort this out. Thank you.

José_Savelkoul

Still no news @kiara_wael?