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Hello, newbie Clare,
Welcome to the forum! 🎉
What exactly is the matter - you can't buy stuff with real money and/or can't use your gold bars for extra moves and boosters?
When was the last time you could connect to the game store?
Has anything changed since then - your phone, your phone's operating system or whatever device you're playing on?
What is your country of residence?
Are you logged into your Google/Apple account? Easiest way to check is by opening the respective app store (Play Store if you're an Android user) and make sure you're logged into your account.
Can you see ads (for Sweet Cinema, for extra moves etc)? If you can, then bear in mind that making a real money purchase will put you in a blacklist and no ads will appear for you anymore.
Good luck! 😇
Hi and Welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE