Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
i had about 300 gold bars and they have all disappeared, where do i go to get them back?
Hi and Welcome to the King Community
It sounds like your mother's game might not be properly connected. Try disconnecting the game from the Facebook or King account, restart the device, reconnect again and make sure she uses the correct email address, which should be linked to the game.
If you still need assistance, head to the Settings in the game and Help Center (the question mark below). Choose a topic and any of the FAQ:s. You'll then find the "Contact us" at the bottom of the article:
This will send an email to Player Support with all your game details so they can help
Hello, Ms. Newbie,
When did you last see your gold bars? Has anything happened since then? Does anyone else play on your account?
What level are you at? Do you have the Candy Royale feature?
Have you contacted Support already?