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I need Help ! I lost 2500 Level

Ebula89
Ebula89 Posts: 4

Level 1

I need help!

My Candy Crush account is not syncing properly.
i'm actually at level 3350 or something like that and now on my new phone i'm just at level 965 and in the episode race i'm at level 65!?
how can that be ? can you synchronize my account so that i am back to my old level? I honestly said I didn't want to play 2500 levels again. please help me. Best wishes


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Comments

  • kiara_wael
    kiara_wael Posts: 156,983
    edited January 2023

    Hi and Welcome to the King Community

    Please email Player Support so they can restore the levels manually on your account.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    or  please email this to our Player Support Team here and tell your Game ID there.

  • Ebula89
    Ebula89 Posts: 4

    Level 1

    Suuper im.very theanksfull !

    Can u Tell me how i can delete the E-Mail Messages for the Community ?

    My Email Center is füll of informations about the Candy Crush Community 😂 i thank u and god Bless u !

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