Account recovery

michelleamo

Hi there, I just sign up and couldn't log in (saying wrong password, but it's not wrong) and tried the recover password and never receive a recovery email. And now my account is locked. And I couldn't find the add friends option on the webpage.

Thank you.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/391659/account-recovery

Hi and Welcome to the King Community

If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in. 

You will then receive an email with a link to reset your password and access your account again.

Forgot the password function or reset link doesn’t work?

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password. 

You can then reset the password by contacting our Player Support instead HERE